Occasionally when coming into the salon the client will mention that they didn't receive a SMS reminder message. SMS reminders are essential to your business reducing no shows and cancellations so if you have them enabled it can be disconcerting to hear that comment. In fact, it is one of the most common support questions we get. The Unsent SMS Reminders button on appointments comes to the rescue.
Clicking this button will show you a screen with the exact reason the client didn't receive a SMS. The most common reasons are simple once you see them, the client has opted out of receiving messages or they don't have a phone number entered. Other reasons might be an incorrect phone number causing the message to bounce and not be delivered.
It's all to easy with You'reOnTime.