Stylist: Hello Mr Smith, what would you like done today.
Customer: Just my regular cut.
Stylist: Would you also like a scalp massage like last time?
Customer: Why not.
Stylist: Hi Julie, how are those highlights going?
Customer: Fantastic, but maybe a little bit darker this time.
Stylist: No problem, we will go for another 2%.
These are conversations that a having salon software enables. Having complete customer notes at a glance not only enables better customer service with a detailed history of all previous visits but also lets you upsell based on previous purchases. You can even upload photos of all previous services.